Valiora Shipping Policy

Processing Time

Please allow 1-2 business days processing time for your order to be shipped. During holidays orders may experience processing delays.

If invalid information is provided we will be unable to process your order due to inaccurate payment or incorrect address information. Your order processing may be delayed an additional 3-5 business days.

Note: All shipping addresses are verified through the US Postal Service. If you are unsure of your shipping address please check USPS.com. This does not apply to international orders.

We ship Monday-Friday, excluding weekends and USA public holidays.

Domestic Delivery Time – Standard Shipping

Time in transit depends on the shipping method selected. Delivery times do not include weekends or holidays and are estimates only.

Valiora is not responsible for delays caused by events beyond our control including labor strikes, transportation failures, weather conditions or material shortages.

Refused, Lost, Stolen or Delayed Packages

If a package is refused, shipping and handling fees will be deducted from your refund.

United Parcel Service (UPS) is the primary delivery service used. We cannot guarantee replacement of lost or stolen packages shipped via UPS.

If there is any issue with your delivery please contact: contact@Valiora.com

International Shipping: In rare cases international delivery may take 4-6 weeks. Severe delays may take up to 8-12 weeks due to customs processing.

Cancel Order

Orders can be cancelled within 24 hours of purchase. After 24 hours cancellation is not possible because the order enters our fulfillment system.

If the order has already shipped you may refuse the package or return it with a valid tracking number.

Wrong Address Disclaimer

The buyer is responsible for entering the correct shipping address. Valiora is not responsible for orders shipped to an incorrect address provided by the customer.

Delivery Confirmation

If tracking confirms delivery, Valiora does not issue refunds for claims of non-delivery. Please contact the shipping carrier (USPS or UPS) for assistance.

Returns & Refunds

To receive a full refund you must return all bottles (empty, full or partially full) within 60 days of the original purchase date.

Include the following inside the return package:

Your Order ID
Full Name
Shipping Address
Email Address
Phone Number
Original packaging slip (if available)

Failure to return all bottles may result in a partial refund.

Return Address

Valiora
19655 E 35th Dr., Suite 100
Aurora, CO 80011
USA

You must provide a tracking number for your return shipment.

Questions About Shipping?

If you have any questions please contact us at:

contact@Valiora.com

The information on this website has not been evaluated by the Food and Drug Administration. These products are not intended to diagnose, treat, cure or prevent any disease.